XenoDream Support

 

Technical support

If you have any problems with ordering, downloading or installing XenoDream, please contact support@xenodream.com with the details. If you lose your registration key and want to reinstall, please provide your name and order number if you know it, otherwise any helpful information.

For any other difficulties or questions, you can get help from either the Xenodreamers mailing list mentioned below, or by emailing support@xenodream.com with the details.

XenoDream user groups

We encourage you to join one or both of the XenoDream user mailing lists for general support and discussion of techniques, and sharing parameter files, presets and pictures.

Xenodreamers is the general XenoDream user group for technical support and discussion. Attachments are not permitted. http://groups.yahoo.com/group/xenodreamers/

Xenodreampix is the XenoDream user group for sharing pictures as well as parameter files. http://groups.yahoo.com/group/xenodreampix/ Note: Yahoo no longer archives attachments, so we will move this group to a new home eventually.

Courses on XenoDream

The Visual Arts Academy hosts low cost online courses about graphics software and art techniques. The Beginning XenoDream course, run by Joseph Presley, is a great way to learn XenoDream.

"... brilliantly designed to take a beginner on a practical tour of the software using a step by step guided exercise followed by two additional homework assignments per class, each of which allowed for increased freedom of personal choice within the class parameters. I've gained a handle on the software going from rank beginner to accomplished novice in a very short time. I can't recommend Joseph's course highly enough." - Welles B Goodrich

Known issues

The following issues and others have been fixed in v2.2:

In v2.1, scrolling quickly through lighting presets may occasionally cause the lighting preview to stop responding. If this happens, selecting further presets may get it responding again.

In v2.1, animation of the camera with the smooth option could cause floating point errors.

In any version before v2.2, when using XenoDream via remote access software such as VNC, using the Picture window menu is likely to cause an error.