Technical support

If you have any problems with ordering, downloading or installing XenoDream or Hatchery, please contact support@xenodream.com with the details. If you lose your registration key and want to reinstall, we are happy to provide it; all we need is your name, and if you know your order number that is helpful.

For any other difficulties or questions, you can get help from either the Xenodreamers mailing list mentioned below, or by emailing support@xenodream.com with the details.

XenoDream user groups

We encourage you to join one or both of the XenoDream user mailing lists for general support and discussion of techniques, and sharing parameter files, presets and pictures.

Xenodreamers is the general XenoDream user group for technical support and discussion. Attachments are not permitted. http://groups.yahoo.com/group/xenodreamers/

Xenodreampix is the XenoDream user group for sharing pictures as well as parameter files. http://groups.yahoo.com/group/xenodreampix/ Note: Yahoo no longer archives attachments, so you need to set it to receive individual email.

Courses on XenoDream

The Visual Arts Academy hosts low cost online courses about graphics software and art techniques. The Beginning XenoDream course, run by Joseph Presley, is a great way to learn XenoDream.

"... brilliantly designed to take a beginner on a practical tour of the software using a step by step guided exercise followed by two additional homework assignments per class, each of which allowed for increased freedom of personal choice within the class parameters. I've gained a handle on the software going from rank beginner to accomplished novice in a very short time. I can't recommend Joseph's course highly enough." - Welles B Goodrich

Known issues in XenoDream v2.401

There is still a small chance of lighting freezes. Turning off the Fast Preview lighting option may solve it.

In animation, there is a bug in interpolation for any holons with density not set to 1.

Render More before having done a Render New in the session will give a Floating Point Error.